MyNursebot 0123  

Your Echo device sometimes may have difficulty recognizing a contact’s name. For example, you enter the contact’s name required by skill or built-in function, but the device may tell that the contact cannot be found. In this case, the device passes the name it heard and the spelling it assumed. However, this spelling may not match the spelling you input. Here is the best practice when you need to provide contacts for a specific skill or built-in function: 

1. Ask Alexa how it spells a name. Say “Alexa, how do you spell xxxx (e.g., Ronald)?”. You can try this several times to make sure you get consistent spelling.  

2. If you see that Alexa spells the name differently than how you spell it, you could change the spelling of your contact’s name to be the same as how Alexa spells it. Don’t worry, your contact will not know how you spell the name.  

3. Another tip is to use the person’s role as the first name. For example, if your contact is your caregiver, you can write as contact name “my caregiver.” Or if it is your partner, you can type as first name “my husband” or “my wife.